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Terms and conditions of trade

Before studio work commences the following are required- Confirmation of order in writing on paper, not email, – this assumes acceptance of these terms. A minimum deposit of one third of the total estimated cost if requested. The cost of initial  group of drawings is included in the tile price+ 1 set of modifications. However as customers will appreciate these drawings take a considerable amount of time to draw up so if the tile order is not carried through or cancelled, they will be charged for at standard rates to cover  costs and time. Extra drawings beyond these will be charged for . See prices for tiles. Any special new extra glaze / colour or clay research required for the project will be charged for. Sample tiles are charged for at estimated rate for tiles unless returned, or agreed otherwise.  Standard colour samples, if not returned will be charged for at £ 20 per board. I no longer make site visits. Drawings and designs remain the property and copyright of the designer Orders from retail …